Why do I have to cut the wick before each new burn?

Few people know this, but it is very important that you trim the wick to 0.5cm before each new burn. The reason for this is that a wick that is too long creates a larger, ‘dancing’ flame, which will burn faster, thus shortening the life of your candle, and causing more soot to accumulate. It is therefore in your best interest to cut the wick to 0.5 cm each time. You can use a wick cutter or a nail clipper.

Why does the candle have to burn for 4 hours?

Ideally, you should burn the candle for 4 hours each time. If you burn the candle for a period shorter than 4 hours, there is a risk of ‘tunnelling’. Tunnelling is a phenomenon that occurs when the candle has not burned long enough and a sort of ‘tunnel’ forms in the wax (not all the wax on the sides is used). It may be that the ‘tunnelling’ process recovers during the next burning, but it is also possible that the tunnel remains until the end of the candle. Therefore, we recommend to let the candle burn for about 4 hours each time.

In the other case, a burning time of more than 4 hours may also have adverse effects. For example, the glass can become too hot and, in extreme cases, can even explode. In any case, make sure that the candle is placed on a smooth, non-combustible surface and try to aim for the maximum burning time of 4 hours.

Do you really have to follow all the instructions on the Care Card supplied (Safety Instructions on the Website)?

Yes, definitely. Each of these instructions is essential for the safe and long-lasting burning of your candle. A candle remains a burning object. Handle them responsibly and provide the safest possible environment for them to burn.

Why do you use a wax based on rapeseed wax and coconut wax?

We want to do our bit for a more ecological world and have specifically chosen Rapeseed wax because it is a natural wax and because it is produced in Europe, unlike soy wax.

Why is the surface of the candle not smooth after solidification?

Your candle is made of vegetable wax; unlike paraffin wax, it often happens with vegetable wax that the surface is not entirely smooth, but this does not affect the way your candle burns.

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